Modernizing Army Community Services Technologies

Team

Margarita Gonzalez, MS

Policy & Usability Branch, Chief

Senior Research Associate

Georgia Tech Research Institute

Moon Kim, MS

ACS Lead

Senior Research Associate

Georgia Tech Research Institute

Sheila Isbell, MS

SEA Disvision, Chief

Senior Research Scientist

Georgia Tech Research Institute

Andrew Partridge

Research Associate I

Georgia Tech Research Institute

Jessica Pater, MS, PhD

EFMP & VFRG Lead

Senior Research Scientist

Georgia Tech Research Institute

Samantha Lie-Tjauw, MPH, MBA

FASOR, VMIS, IMS, Lead

Research Associate II

Georgia Tech Research Institute

Publications*

Pater, J.A., Lie-Tjauw, S., Gonzalez, M., Kim, M., Isbell, S., and Severson, D. (2018). Advancing the Agile Software Process: The case of modernizing the Army Community Service's information technology infrastructure. In Proceedings of the 22nd World Multiconference on Systemics, Cybernetics and Informatics (1-15). [pdf]

Pater, J.A., Gonzalez, M., Isbell, S., Lie-Tjauw, S., Kim, M., and Severson, D. (2017). The Army Family Web Portal and Next Generation of Homefront Readiness. The Society of Federal Health Professionals (AMSUS) Annual Continuing Education Meeting. Washington, D.C. [pdf]

Gonzalez, M., Isbell, S., Pater, J.A., Lie-Tjauw, S., Kim, M., and Severson, D. 2017. Next Generation Homefront Readiness. Health Systems: The Next Generation 2017. Atlanta, GA. [pdf]

Kim, M., Pater, J.A., Lie-Tjauw, S., Partridge, A., Gonzalez, M., Isbell, S. Exploring the Ethics of Social Work Services in a Closed System. Presented in Ethics and Obligations. International Conference on Supporting Groupwork (GROUP 2016). Sanibel Island Nov 13-16, 2016. [pdf]

Lie-Tjauw, S., Pater, J.A., Kim, M. Partridge, A., Gonzalez, M., Isbell, S. Designing Information Systems to Support Social Work Systems Involving Fatalities. Presented in Engaging with Users and Stakeholders: The Emotional and the Personal. International Conference on Supporting Groupwork (GROUP 2016). Sanibel Island Nov 13-16, 2016. [pdf]

* Aspects of this project were not possible to publish. Please inquire if you have specific questions about this project.

Press

Contracted by the US Army, this project tasked our team to modernize and enhance a suite of 10 information systems used by 14 army community service programs responsible for the delivery of clinical and non-clinical social services to service members and their families. The goal of this project was to establish the foundation for a sustainable, data-driven enterprise that enables the integration and innovation of social services that support Solider and Army Family Readiness. The key priorities included standardizing data, improving data integrity, and establishing a new ecosystem that was hosted in the could and utilized open-source architectures where appropriate.

 

While the team had over 60 people working on this initiative, there was a small subset of individuals that served as social science and HCI leadership that established an user-centered design approach that collected field data related to user needs and workflows and translated those into policy points of opportunity and technical requirements.

© 2023 Jessica A Pater