Jessica A. Pater, PhD
Modernizing Army Community Services Technologies
Team
Margarita Gonzalez, MS
Policy & Usability Branch, Chief
Senior Research Associate
Georgia Tech Research Institute
Moon Kim, MS
ACS Lead
Senior Research Associate
Georgia Tech Research Institute
Sheila Isbell, MS
SEA Disvision, Chief
Senior Research Scientist
Georgia Tech Research Institute
Andrew Partridge
Research Associate I
Georgia Tech Research Institute
Jessica Pater, MS, PhD
EFMP & VFRG Lead
Senior Research Scientist
Georgia Tech Research Institute
Samantha Lie-Tjauw, MPH, MBA
FASOR, VMIS, IMS, Lead
Research Associate II
Georgia Tech Research Institute
Publications*
Pater, J.A., Lie-Tjauw, S., Gonzalez, M., Kim, M., Isbell, S., and Severson, D. (2018). Advancing the Agile Software Process: The case of modernizing the Army Community Service's information technology infrastructure. In Proceedings of the 22nd World Multiconference on Systemics, Cybernetics and Informatics (1-15). [pdf]
Pater, J.A., Gonzalez, M., Isbell, S., Lie-Tjauw, S., Kim, M., and Severson, D. (2017). The Army Family Web Portal and Next Generation of Homefront Readiness. The Society of Federal Health Professionals (AMSUS) Annual Continuing Education Meeting. Washington, D.C. [pdf]
Gonzalez, M., Isbell, S., Pater, J.A., Lie-Tjauw, S., Kim, M., and Severson, D. 2017. Next Generation Homefront Readiness. Health Systems: The Next Generation 2017. Atlanta, GA. [pdf]
Kim, M., Pater, J.A., Lie-Tjauw, S., Partridge, A., Gonzalez, M., Isbell, S. Exploring the Ethics of Social Work Services in a Closed System. Presented in Ethics and Obligations. International Conference on Supporting Groupwork (GROUP 2016). Sanibel Island Nov 13-16, 2016. [pdf]
Lie-Tjauw, S., Pater, J.A., Kim, M. Partridge, A., Gonzalez, M., Isbell, S. Designing Information Systems to Support Social Work Systems Involving Fatalities. Presented in Engaging with Users and Stakeholders: The Emotional and the Personal. International Conference on Supporting Groupwork (GROUP 2016). Sanibel Island Nov 13-16, 2016. [pdf]
* Aspects of this project were not possible to publish. Please inquire if you have specific questions about this project.
Press
Contracted by the US Army, this project tasked our team to modernize and enhance a suite of 10 information systems used by 14 army community service programs responsible for the delivery of clinical and non-clinical social services to service members and their families. The goal of this project was to establish the foundation for a sustainable, data-driven enterprise that enables the integration and innovation of social services that support Solider and Army Family Readiness. The key priorities included standardizing data, improving data integrity, and establishing a new ecosystem that was hosted in the could and utilized open-source architectures where appropriate.
While the team had over 60 people working on this initiative, there was a small subset of individuals that served as social science and HCI leadership that established an user-centered design approach that collected field data related to user needs and workflows and translated those into policy points of opportunity and technical requirements.